Frequently Asked Questions
Will my insurance pay for my home medical equipment/supplies?Salem Home Medical contracts with most major insurance companies. Click here for a list of participating providers. We provide insurance verification and billing services to our customers free of charge.
Do I need a prescription from my doctor in order to receive home medical equipment/supplies?A written prescription from your physician is required for certain medical equipment and supplies, including oxygen services, nebulizers and sleep apnea therapy (CPAP/Bi-Pap). This helps to ensure that you receive the product(s) best suited to your needs and also allows us to bill your insurance company for the service(s) provided, when applicable. For questions, please call us at 330-337-9922.
What are Salem Home Medical's store hours?Our regular business hours are Monday - Friday, 9 a.m. - 5:30 p.m., and Saturday, 9 a.m. - 1 p.m. We are closed on most major holidays.
Do I need to schedule an appointment for my store visit?In most cases, no. You can visit Salem Home Medical anytime during our regular business hours, and one of our experienced customer service representatives will help you select the right products for your needs, assist you with your order and answer any questions you may have. However, if you need to speak with a respiratory therapist, it is strongly recommended that you schedule an appointment by calling the store at 330-337-9922.
Will Salem Home Medical deliver my medical equipment/supplies to my home?Salem Home Medical offers free home-delivery of equipment and supplies to residents living within Salem Regional Medical Center's service area. For more information about our delivery services, click here.
What is Salem Home Medical's service area?Salem Home Medical offers free home-delivery within Salem Regional Medical Center's service area, which includes communities in Columbiana County and southern Mahoning County. We also provide delivery service to eastern Stark and southern Portage counties. Please contact our store at 330-337-9922 for additional information.
Does Salem Home Medical charge for delivery?No, delivery services are free within Salem Regional Medical Center's service area. For information, please call us at 330-337-9922.
My equipment is not functioning properly. Does Salem Home Medical do repairs?If your equipment is not functioning properly, please contact our store at 330-337-9922. If you need assistance after our regular business hours, you may reach us through Salem Regional Medical Center's switchboard, by calling 1-800-589-5115.
Our skilled technicians will inspect your equipment and perform any necessary repairs. If a problem requires that your equipment be shipped directly to the manufacturer for service, we will provide you with "loaner" equipment until your repair is completed.